Los Angeles Hospitality Training Academy
Introduction
LA Hospitality Training Academy (LA HTA) is a nonprofit organization dedicated to workforce development in the hospitality sector, providing training for union-based positions within the hotel and service industries.
When LA HTA recognized the limitations of its previous Salesforce and spreadsheet-based systems in managing participant data and business services, it partnered with Launchpad to streamline operations and scale its services.
Launchpad’s case management and business services CRM transformed LA HTA’s data management, enabling LA HTA to focus on its mission of preparing individuals for sustainable, unionized careers.
As a result, LA HTA has enhanced participant engagement, reduced administrative burdens, and gained valuable real-time insights into student outcomes, program completion rates, and job placements.
Executive Summary
LA Hospitality Training Academy (LA HTA) is a nonprofit organization dedicated to workforce development in the hospitality sector, providing training for union-based positions within the hotel and service industries.
When LA HTA recognized the limitations of its previous Salesforce and spreadsheet-based systems in managing participant data and business services, it partnered with Launchpad to streamline operations and scale its services.
Launchpad’s case management and business services CRM transformed LA HTA’s data management, enabling LA HTA to focus on its mission of preparing individuals for sustainable, unionized careers.
As a result, LA HTA has enhanced participant engagement, reduced administrative burdens, and gained valuable real-time insights into student outcomes, program completion rates, and job placements.
The Challenge
Outdated Intake and Data Management System
The Challenge
Outdated Intake and Data Management System
As LA HTA expanded its apprenticeship and pre-apprenticeship programs, the organization’s need for a reliable, integrated system to track participant progress, training outcomes, and employer engagement became critical.
Previously relying on a standard Salesforce setup combined with spreadsheets and paper forms, LA HTA faced significant inefficiencies in data entry, reporting, and case management, leading to fragmented information and challenges in tracking multiple apprenticeships and job placements.
Additionally, LA HTA needed a streamlined process for managing ongoing participant relationships, tracking progress across various training stages, and assessing eligibility for new training opportunities.
They sought a system that could easily accommodate both their complex training programs and employer partnerships, ultimately leading them to Launchpad.
The Solution
Modern Data Tracking and Management System
The Solution
Modern Data Tracking and Management System
LA HTA implemented Launchpad’s Case Management and Business Services CRM, designed specifically for workforce development.
This integration provided LA HTA with a centralized, dashboard-driven platform that could streamline tracking and reporting on individual participant journeys from application through to post-graduation job retention.
With Launchpad, LA HTA was able to:
- Efficiently manage participant data - from intake through program completion, improving data entry time via integrated forms and reducing the number of steps for each task.
- Track apprenticeships and job placements in real-time, with each placement tied to an individual participant record, including job type, employer, and training stage.Improved security of sensitive information, including case notes
- Leverage reporting and dashboard capabilities to gain instant access to metrics on participant demographics, training completion rates, and job placements. This leads to faster, more informed decision-making and targeted support.
- Integrate business services CRM, allowing LA HTA to manage employer relationships, track employer engagement, and organize partnerships with over 175 contributing employers.
The platform’s flexibility also enabled LA HTA to integrate with external tools like Dialpad, which tracked communication between participants and case managers, helping to streamline follow-ups and improve the efficiency of case notes and status updates.
This feature allowed staff to capture essential data points, significantly reducing administrative burdens and enhancing engagement with participants and employers.
" Launchpad really helped us to minimize paper use… Now, everything is in the system, so I’m able to see the applications immediately."
- Adrineh Terantonians (Director of Workforce Development at LA HTA)
" Launchpad really helped us to minimize paper use… Now, everything is in the system, so I’m able to see the applications immediately."
- Adrineh Terantonians (Director of Workforce Development at LA HTA)
Key Products Used
Case Management
Business Services
Key Products Used
Case Management
Business Services
Results
Enhanced Efficiency and Engagement
Results - Enhanced Efficiency and Engagement
Enhanced Efficiency and Engagement
Since adopting Launchpad, LA HTA has experienced a transformative improvement in its ability to manage data, engage participants, and streamline reporting:
- Improved Efficiency: Time spent on reporting was drastically reduced, with data instantly accessible to program managers and staff, eliminating the manual processes previously required.
- Enhanced Placement Tracking: The ability to track participant outcomes across multiple jobs and training stages has enabled LA HTA to place participants in the most suitable roles, increasing participant retention and satisfaction.
- Expanded Participant and Employer Engagement: Through integrated CRM capabilities, LA HTA can now maintain stronger relationships with its extensive network of employers and ensure that participant placements align with employer needs.
"Launchpad has everything in one dashboard, and it’s so much easier to look at instead of running the reports—you can just make those reports a dashboard so everybody, when they’re logging in, they can see the data and information that is necessary to have."
- Adrineh Terantonians (Director of Workforce Development at LA HTA)
"Launchpad has everything in one dashboard, and it’s so much easier to look at instead of running the reports—you can just make those reports a dashboard so everybody, when they’re logging in, they can see the data and information that is necessary to have."
- Adrineh Terantonians (Director of Workforce Development at LA HTA)
Summary
Summary
By leveraging Launchpad’s intuitive, comprehensive platform, LA HTA can continue to scale its programs effectively, ensuring that participants are supported not only through initial training but also as they advance in unionized hospitality careers.
The flexibility of Launchpad’s platform positions LA HTA to meet its future growth goals while continually refining its support for participants across Los Angeles and beyond.